FREQUENTLY ASKED
QUESTIONS

We offer three shipping tiers to meet your schedule. Standard Shipping arrives in 5–7 business days. Express Shipping delivers in 2–3 business days. Next-Day Delivery is available for orders placed before 12:00 CET within the European Union. All orders are dispatched from our Milan atelier.

Complimentary standard shipping is available on all orders over €200. For orders below this threshold, standard shipping is charged at €8 within Europe and €18 internationally. Express and next-day options carry an additional surcharge regardless of order value.

Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link to our courier's tracking portal. Tracking information is typically active within 12 hours of dispatch. You may also view your order status by logging into your Aurelia account.

We ship to over 40 countries worldwide, including all EU member states, the United Kingdom, the United States, Canada, Australia, Japan, Hong Kong, Singapore, and the UAE. If your country is not listed at checkout, please contact our client services team for assistance with your order.

Delivery times vary by destination. EU countries: 2–5 business days. UK & Switzerland: 3–6 business days. USA & Canada: 6–10 business days. Australia & New Zealand: 8–14 business days. Middle East & Asia: 7–12 business days. These are estimates for standard shipping; express options are available at checkout for faster delivery.

Address changes may be accommodated within 2 hours of placing your order, provided it has not yet entered the packing process. Please contact us immediately by email at contact@aureliaactive.com with your order number and the corrected address. Once dispatched, address changes are not possible.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags attached. Garments showing signs of wear, wash damage, or missing labels cannot be accepted. Certain items — including swimwear, intimates, and personalised pieces — are non-returnable for hygiene reasons.

To initiate a return, please email contact@aureliaactive.com with your order number and the items you wish to return. Our client services team will respond within 24 hours with a prepaid return label (EU customers) and detailed instructions. Non-EU customers will receive return instructions and a returns merchandise authorisation (RMA) number.

Once your return arrives at our Milan facility and passes quality inspection, refunds are processed within 5–10 business days. The refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to reflect the credit in your account. You will receive an email confirmation once your refund has been processed.

Yes. We offer free size and colour exchanges within 30 days of purchase. Subject to stock availability, we will despatch your replacement immediately upon receiving your original item. Please mention your preferred replacement in your return request email. Where your requested size or colour is unavailable, we will contact you with alternatives or issue a full refund.

Return shipping is complimentary for all EU-based customers. A prepaid DHL return label will be provided in your returns confirmation email. Customers outside the EU are responsible for return shipping costs. We recommend using a tracked service, as Aurelia Active Couture cannot accept responsibility for parcels lost in transit without tracking evidence.

We recommend consulting our detailed Size Guide, which includes measurement instructions and conversion tables for EU, UK, and US sizing. For the most accurate result, take your measurements with a soft tape measure and compare them to our size chart rather than relying on your usual clothing size, as our Italian sizing may differ from other brands.

Our core leggings, shorts, and sports bras are designed to run true to our size guide measurements with a close, performance-oriented fit. Our outerwear and jacket styles are cut slightly more generously to allow layering. Each product page includes specific fit notes — we suggest reading these carefully, and if in doubt, sizing up for outerwear pieces.

Most of our collection is available in XS through XXL. Select limited-edition and atelier styles may be produced in a narrower size range due to the nature of the fabrication. We are continuously working to expand our inclusive sizing, and our team is happy to advise on alternatives if your size is unavailable in a particular style.

If your measurements fall between two sizes, we recommend sizing up for compression-fit styles (leggings, shorts) and following the bust measurement for sports bras. For outerwear, the larger size typically offers a more comfortable silhouette. You are always welcome to contact our personal styling team for a one-to-one recommendation.

Our garments are crafted from Italian performance fabrics including our proprietary AureliaTech four-way stretch fabric, recycled ECONYL® nylon, and blended Merino technical knit. All materials are selected for their superior moisture management, UV protection (UPF 50+), and durability — qualities we believe should co-exist with exceptional luxury aesthetics.

Sustainability is central to our atelier philosophy. Over 70% of our current collection uses recycled or sustainably sourced materials. We operate carbon-neutral shipping across all delivery zones, use biodegradable packaging, and support reforestation projects through our partnership with One Tree Planted. We publish an annual transparency report on our environmental and social commitments.

To preserve the integrity of your garments, we recommend washing inside-out in cold water (30°C maximum) on a gentle cycle. Avoid fabric softeners, bleach, and tumble drying — air dry flat in a shaded area. Technical fabrics should never be ironed directly. Full care instructions are printed on each garment's label and also detailed on its individual product page.

The majority of our activewear is machine washable on a gentle/delicate cycle at 30°C. Certain premium Merino and hand-embellished pieces require hand washing only — these are clearly marked on the garment label and product page. We strongly advise using a mesh laundry bag for all Aurelia items to protect the fabric structure during machine washing.

Core collection styles are restocked regularly. Limited-edition pieces are produced in finite quantities and may not be restocked. On sold-out product pages, you can register your email address to receive a restock notification. We produce limited drops seasonally — follow us on Instagram or join our newsletter to be the first to know when new stock arrives.

We accept all major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (buy now, pay later). All transactions are processed in Euro (€). For international orders, your card provider will apply the applicable exchange rate at the time of payment.

Absolutely. All payment data is encrypted using TLS 1.3 technology and processed through our PCI DSS Level 1 compliant payment gateway. Aurelia Active Couture does not store card details on our servers. Our checkout is powered by Stripe, one of the world's most trusted payment processors. Look for the padlock icon in your browser's address bar during checkout.

Yes. We partner with Klarna to offer interest-free installment payments, splitting your order into 3 equal payments over 60 days. Simply select "Pay in 3" at checkout. Klarna is available to eligible customers in supported countries. A soft credit check may be performed by Klarna at the time of checkout.

Only one promotional code may be applied per order at this time. Promotional codes cannot be combined with each other, and most codes cannot be applied to already-discounted sale items unless otherwise stated. Gift card redemptions are treated separately and may be used alongside a single promotional code.

Yes. Aurelia Active Couture digital gift cards are available in denominations of €50, €100, €200, and €500. They are delivered instantly by email and can be redeemed at checkout. Gift cards have no expiry date, are non-refundable, and cannot be exchanged for cash. Physical luxury gift card presentations can be arranged for orders over €300 — please contact us to arrange.